If you're looking for a TapHero alternative, SnapCall is another top contender. SnapCall enables video-based customer engagement and satisfaction through asynchronously resolved issues, real-time conversations and scheduled calls. It integrates with popular CRM tools like Zendesk, Salesforce and ServiceNow, with robust security and privacy controls. The platform can help improve customer satisfaction and agent productivity.
Another contender is VideoAsk. VideoAsk is an interactive video platform that helps build and scale one-on-one relationships through video funnels, AI-powered video chatbots and multimedia messaging. It can be used for recruitment, sales, marketing, research and customer support, so if you need to streamline hiring, gather feedback or deliver personalized support, it's worth a look.
If you're looking for a more technical option, Whereby offers an API and SDK to embed video calling into web and mobile apps. It can be used for a variety of applications, including Telehealth, coaching and eLearning. Whereby offers customizable video calling solutions with support for multiple standards and a scalable infrastructure, helping to increase user engagement and trust.
Last, SightCall is an AR remote visual support platform geared for enterprise field service and customer service. It combines live video with multimodal generative AI to shorten resolution times and improve customer satisfaction. With AR visual assistance and process automation, SightCall can help reduce waste and ensure faster, more effective issue resolution.