If you're looking for a ConnectWise Automate alternative, Atera is a good choice. Atera is an all-in-one IT management platform that includes remote monitoring and management, AI-powered ticketing, and automated patch management. It's designed to support unlimited devices at a flat rate and includes features like AI abilities to summarize tickets and offer recommendations, making it a good option for MSPs and internal IT teams looking to improve efficiency.
Another top contender is Automation Anywhere. This platform uses AI, automation and RPA to provide intelligent process automation. It lets you create custom AI agents and speed up automation lifecycles across IT, finance, customer service and other operations. Automation Anywhere is an enterprise-focused product with security and efficiency as top priorities, offering benefits like faster service operations and higher customer satisfaction.
Another option for managed service providers is OptimumDesk. It's got 14 integrated modules, including AI-powered autonomous service delivery, IT asset management and remote monitoring and management. The platform helps technicians work on higher-level tasks by automating lower-level work, improving customer satisfaction and productivity.
If you want an automation platform that can be used in many different areas, check out Workato. It automates business processes for IT, marketing, HR, finance and support teams with more than 1200 pre-built connectors and accelerators. Workato is designed to address tool sprawl and offers end-to-end security and easy scalability, making it a good option for companies that want to automate and integrate different workflows.