Question: Can you recommend a voice authentication solution that can help prevent fraudulent calls in my call center?

For a more sophisticated voice authentication system to stop fraudulent calls to your call center, check out Pindrop. Pindrop's liveness detection and risk assessment technology helps you trust voice communications. It analyzes voice characteristics, caller behavior and device attributes to spot fraud patterns, including robodialing and account takeover attempts. The system offers a frictionless customer experience while maintaining high security, and includes analytics to measure cost savings and operations improvements.

Another good option is IBM Security Trusteer. This cloud-based service uses AI and machine learning to authenticate customers and prevent fraud in real time. It also includes features for detecting compromised devices, protecting against malware and continuously assuring digital identities, which can reduce user frustration and churn while reducing the risk of unauthorized access.

Callsign also offers a range of passive authentication and fraud prevention tools using behavioral biometrics and machine learning. Its Intelligence Engine and Authentication Suite protect digital identities and prevent fraud. Callsign is geared for financial services and e-commerce, but can be integrated with existing systems to reduce fraud rates and improve customer satisfaction.

Last, Forter offers an Identity Intelligence platform that makes real-time decisions for every customer interaction. It includes Identity Protection, Fraud Management and Abuse Prevention, all powered by AI and machine learning to reduce risk and maximize customer lifetime value. Forter has lowered chargeback rates and false declines, so it's a good choice for call center fraud prevention.