If you're looking for an all-in-one platform that handles on-call scheduling, incident response and status pages, Incident.io is a good option. It centralizes alert sources, schedules, escalation plans and automated workflows, including AI-driven insights for post-incident analysis and follow-up. The service offers Slack native incident response and a range of pricing options for teams of different sizes and complexity.
Another good option is PagerDuty, an integrated service for real-time operations that handles end-to-end incident management, automation and customer service operations. It offers features like AIOps to cut down on noise, automation for important work, status pages for transparency into system status and stakeholder communications for real-time updates. PagerDuty has more than 700 integrations and flexible pricing options, so it can be used in a variety of industries.
If you're looking for a service that puts a lot of emphasis on log collection and uptime monitoring in addition to incident response, Better Stack is worth a look. It ingests logs from multiple sources, normalizes them into structured data and presents them on custom-built dashboards. Better Stack also offers automated on-call scheduling and customizable escalation policies to help you get through the incident management process faster, so you can spot and fix downtime sooner.
Last, Parny offers an interactive on-call management and alerting service that integrates with more than 40 monitoring and cloud services. It offers a smart on-call list, interactive timeline with collaboration tools and customizable status pages. Parny's AI-driven incident recommendations and analytics with DORA metrics make it a good option for optimizing incident response and operations.