If you need a no-code text analytics tool with prebuilt models and templates for common use cases like sentiment analysis and entity extraction, MonkeyLearn could be the ticket. The service lets you clean, label and visualize customer feedback with AI, giving you quick results with customizable charts and other visualizations. It comes with pre-trained models for sentiment analysis, entity extraction and topic classification, and integrates with apps like Zendesk, Freshdesk and Google Sheets. MonkeyLearn also offers business templates and dashboards for quick results, and you can automate text analysis with no programming.
Another good option is NuMind. This no-code platform lets you create your own text processing models for tasks like sentiment analysis, entity recognition and topic detection. NuMind uses Large Language Models and interactive AI development to build text-understanding models that are fine-tuned for your specific needs. It supports multiple languages, protects privacy and can run on a CPU with a footprint less than 1 GB. NuMind offers a variety of use cases and a flexible pricing model, including a free Hobbyist plan and an Enterprise plan for custom needs.
If you're looking for something more focused, Deep Talk is geared for analyzing customer and employee feedback. It includes sentiment analysis, verbatim analysis and text labeling, with pre-trained categories that can be integrated with messaging apps like WhatsApp, Microsoft Teams and Slack. Deep Talk has three pricing levels, including a Standard plan at $799 per month, so it's good for businesses that need more serious customer experience analytics. The company also prioritizes data security and offers dedicated customer support.