Question: Looking for a flexible tool that can integrate with our internal tools and data sources to provide accurate answers to customer inquiries.

If you need a utility that'll dovetail with your own internal tools and data sources so you can get the best possible answers to customer questions, Threado is worth a look. The AI information retrieval system lets employees quickly locate and use internal knowledge on Slack, Microsoft Teams and other communication channels. Threado integrates with Zendesk, Freshdesk, Intercom, Confluence and Notion, and offers immediate answers generated by AI and detailed analytics to track performance. With several pricing tiers, including a free tier, it's designed to increase team productivity and customer satisfaction.

Another good option is Jochem, an AI-based system that provides answers directly within your existing tool stack. Jochem connects knowledge, matches questions with experts and captures new knowledge to improve operations. It integrates with communication tools and CX systems, and is certified to the ISO 27001 security standard. That makes it a good choice for customer support teams that want to lower response times and NPS scores while keeping employees productive.

If you want a more general-purpose tool, eesel offers an AI-based information retrieval system that can be integrated with collaboration software, help desks and websites. It supports multiple languages and can be trained on a variety of knowledge sources, including Google Docs and Confluence. eesel protects data with a private-by-design architecture and offers several pricing tiers, including an on-premise option for maximum security and control. A free trial is available, and more than 2,000 companies use it to streamline support and answer repetitive questions.

Dashworks is another good option, offering a knowledge assistant that combines knowledge bases and supplies immediate answers. It securely integrates with a range of company apps and websites with prebuilt connectors. Dashworks is good for sales teams, customer support representatives, product managers and engineers who can use it to self-serve answers and respond to customer requests. It offers flexible pricing tiers, including a Team Plan starting at $9.99 per seat per month.