Question: I'm looking for a service that can assist with drafting responses to negative reviews on Airbnb, can you recommend one?

If you're looking for a service to draft replies to negative Airbnb reviews, Viff is a good option. It's an AI-powered review response tool geared specifically for the hospitality industry. It can draft responses that are polite and take context into account, and can be set to respond identically to all reviews. Viff can be integrated with any website or Property/Reputation Management System, making it a simple way to keep your online reputation in check.

Another good option is MARA. It's an all-in-one review management tool that uses AI to draft personalized responses, analyze reviews and monitor the review process. It also comes with features like a review inbox for handling reviews from multiple sources, review analytics with insights, and smart snippets to train AI to respond to common complaints. MARA is designed to help you save time and interact better with customers, which in turn can help you keep a good online reputation.

If you want something more comprehensive, HostDispute could be what you need. It's a system to help Airbnb hosts handle negative reviews, guest damage and restoration of their account. It draws on insights from thousands of hosting disputes to develop a response strategy, which can save you time and money. HostDispute offers a streamlined process for submitting disputes and comprehensive review processing, which can be helpful for hosts who want to handle negative reviews and guest problems.