Question: Is there a service that uses AI to improve translation quality and consistency for customer support and knowledge base articles?

If you're looking for a service that uses AI to improve translation quality and consistency for customer support and knowledge base articles, Phrase is a good choice. This cloud-based service automates, manages, and translates content at large scale, with features like fully automated machine translation, more than 50 integrations and a unified workspace. With tools like Phrase Orchestrator for automating localization workflows and Phrase Analytics for data visualization, it's designed to centralize and streamline translation operations, helping large companies reach customers around the world more effectively.

Another good option is Smartling, a cloud-based AI-powered translation service that automates and manages multilingual content across multiple channels. Smartling offers features like real-time reporting and analytics, automated content ingestion and a contextual CAT Tool to help you manage and track translations. The service also integrates with a range of tools and supports a wide variety of content types, with the promise of big cost savings and better translations.

If you're looking for a more localized approach, Crowdin offers an AI-powered service that supports more than 600 apps and integrations. It offers ready-to-publish AI translations, continuous localization and support for multiple channels for different types of content. Crowdin's service also has strong security and collaboration features, making it a good choice for agile teams that want to oversee and automate their localization operations.

Last, Lokalise is a continuous localization and translation management service that fits into development workflows. It supports a variety of content types and offers AI-powered translations, translation quality assurance tools and API integrations with popular development tools like GitHub and Jira. Lokalise is designed to automate tasks, increase productivity and ensure high-quality translations, a good option for developers and managers.