Re:amaze

Re:amaze is a customer service, live chat and helpdesk service for e-commerce companies. It's designed to help businesses provide better customer service and engagement by centralizing all customer support channels into one service. Re:amaze integrates email, live chat, video chat, social media, mobile SMS, VoIP and push notifications so support teams can communicate more effectively.

Some of its features include:

• Integrated Channels: Manage customer conversations across multiple storefronts or websites in one place.
• Automated Tasks: Use machine learning to automate repetitive tasks and set up macros to respond to common situations.
• Live Chat: Engage customers in real-time with customizable Office Hours, Peek functionality for co-browsing, and automated targeted messages.
• Customer Data Insights: See customer browsing history, shopping history and geolocation to offer more personalized support.
• Help Centers and FAQs: Provide self-service support with customizable, embeddable FAQs and help sites.
• Mobile Accessibility: Use Re:amaze on iOS and Android for support on the go.
• Integrations: Connect with popular tools and apps to keep your workflow in sync.

The service is designed to help businesses improve customer support efficiency and responsiveness. By centralizing different communication channels and automating repetitive tasks, Re:amaze lets teams focus on delivering a better customer experience.

Re:amaze pricing comes in several tiers:

• Basic: $29 per team member per month, with unlimited email inboxes, live chat and basic reporting.
• Pro: $49 per team member per month, with advanced features like live view of site visitors, custom hosted domains and SMS/Voice channels.
• Plus: $69 per team member per month, with features like Peek for live screensharing, departments and customer satisfaction ratings.
• Starter: $59 flat rate per month, with a limit of 500 responded conversations.
• Enterprise: Custom pricing for large-scale businesses.

Re:amaze offers a 14-day free trial, letting you try all Plus plan features before moving to a paid plan. There are no contracts or credit card requirements.

Published on June 24, 2024