LiveChat

LiveChat is an all-purpose live chat software designed to help you increase online sales and improve customer service. It comes with a range of tools to automate support work, reach out to website visitors and measure the results of your sales and support efforts.

Some of LiveChat's features include:

• Automation: Use AI chatbots to handle up to 80% of cases and free up support agents' time.
• Chat: Reach out to website visitors through live chat, either with canned messages or by starting conversations manually.
• Sales: Give sales teams tools to generate leads, qualify prospects, close deals and improve customer satisfaction.
• Support: Offer customer support through multiple communication channels, 24/7.
• Measure: Monitor reports and analytics to track sales and support performance.

LiveChat integrates with more than 200 apps, including WordPress, Squarespace and Shopify, so it's easy to fit in with your existing workflow. The company also offers customizable chat widgets to match your website's branding.

Customers can use AI to boost productivity and customer communication with features like One, an AI co-pilot that helps agents work more efficiently. That includes suggestions for responses, a repository of company knowledge and quicker access to customer information.

LiveChat pricing depends on the plan you select:

• Starter: $20 per month per user (annual billing), good for small businesses.
• Team: $41 per month per user (annual billing), good for full-time support teams.
• Business: $59 per month per user (annual billing), good for customer service teams.
• Enterprise: Custom pricing for large, global companies.

Some features, like ChatBot for automating some tasks, cost extra.

LiveChat has more than 37,000 customers. You can try it for free for 14 days to see if it's for you. That makes it a good option for businesses that want to improve sales and support but aren't sure how to make the most of live chat.

Published on July 11, 2024