Gnatta

Gnatta is an omnichannel customer communication tool that's highly customizable to improve customer service operations. It's designed to span multiple channels and link to outside systems for a unified experience for customers and agents.

Gnatta is designed to ease the difficulties of a customer service strategy by offering a foundation that can accommodate new channels and systems as they arrive, so teams can keep up without new software or training. It's also designed to meet customers' increasing expectations by offering time-saving features, integrations and automation tools that let agents have faster, more informed conversations.

The platform is designed with the customer service team in mind, with features like conversation management, business insights and customization to ensure a customized solution for each team's needs.

Some of the key features of Gnatta include:

• Managing Conversations: Consolidates all messages from a customer in one place, so agents can see the full history of the conversation.
• Business Insights: Offers real-time and historical analytics to give strategic insights into customer service performance.
• Customisation: Allows users to set up the tool according to their specific needs with out-of-the-box options or fully-fledged integrations.
• AI Assistant: Uses AI to help agents by summarizing conversations, drafting responses and automating much of the customer journey.
• Chatbots & Quick Replies: Available on multiple channels, these tools can be used to gather customer information and provide quick answers to simple questions.
• Omnichannel Support: Brings telephony and SMS teams online, so customers get a unified experience across different channels.

Gnatta's pricing is designed to be competitive and flexible, from startups to enterprises. The platform is designed to save time, money and effort by automating tasks and providing easy-to-understand insights into customer service performance. By centralizing customer messages and delivering them to agents in the right order, Gnatta is designed to help businesses deliver better customer experiences with less effort.

Published on July 15, 2024