Question: I'm looking for a platform that allows me to create a video knowledge base for my website to reduce support requests.

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WowTo

For building a video knowledge base on your site to cut down on support requests, check out WowTo. The service has an AI video creator that automatically generates step-by-step how-to videos with automated voiceovers. You can publish a branded video knowledge base with various layout options and include an in-app video widget for context-sensitive help. It supports multiple languages and integrates with common customer support software like Intercom, Zendesk and Jira. WowTo is geared for companies that want to improve user experience with video.

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Knowbase

Another option is Knowbase, a knowledge management service that combines file storage with AI-powered chat. People can store and retrieve files, including videos, with conversational queries. The service can handle many file formats, and it can transcribe video and audio recordings in multiple languages. Knowbase's centralized library and natural language chat interface can help you organize and share information, which can help cut down support requests by making information clear and easily accessible.

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Lumen5

Lumen5 is a service that can convert written information into a video. It's got a drag-and-drop interface, templated layouts and AI-generated videos that you can customize with branded templates, automated captions and multilingual support. The service can be used to create a video knowledge base that can help you support your users.

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Elai

If you want a service to streamline corporate learning and development, Elai has AI tools to create training videos. It offers features like avatar-based interactive videos, text-to-video conversion and multilingual voice cloning. Elai is designed to save time and boost engagement, so it's a good candidate for a video knowledge base for training and support information.

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