AfterShip is an all-in-one post-purchase customer experience platform that includes proactive shipment tracking, returns automation and AI-based delivery date estimation. It's integrated with 1,171 carriers globally. The company says its technology can improve the post-purchase experience and boost revenue and retention for companies.
Narvar is another post-purchase platform that combines data to offer more intelligent solutions. Its Promise feature offers estimated delivery dates, Notify tracks orders and proactively updates customers, and Track offers interactive order tracking. It's integrated with more than 300 carriers and 50+ eCommerce platforms, and the company says it improves the customer experience and cuts customer support calls.