Question: Is there a technology that can help reduce fraud rates while improving customer satisfaction in digital commerce?

If you're looking for a technology to lower fraud rates while increasing customer satisfaction in digital commerce, Callsign could be a good option. Callsign's suite of passive authentication, fraud prevention and intelligence solutions, based on behavioral biometrics and machine learning, protects digital identities and prevents fraud. Its platform includes an Intelligence Engine for authenticating users and detecting fraud, an Orchestration Layer for directing user interactions, and an Authentication Suite with advanced multi-factor authentication options. That means it's a scalable, cost-effective way to lower fraud rates and increase customer satisfaction without sacrificing user experience.

Another good option is Forter, which provides real-time identity intelligence to reduce risk and increase customer lifetime value. Forter's Identity Intelligence platform includes Identity Protection, Fraud Management, Payment Optimization, Chargeback Recovery, and Abuse Prevention. With the power of AI and machine learning, Forter provides instant trust assessments for every digital interaction, resulting in a substantial reduction in chargeback rates and false declines. That means it can be a good option for optimizing digital commerce operations, as ASOS, Priceline and Mattress Firm have found.

For a fraud and risk intelligence platform, take a look at Riskified. Riskified's AI-based platform helps e-commerce companies maximize revenue while minimizing fraud. It reviews more than 480 data attributes and offers features like Chargeback Guarantee, Policy Protect, Dispute Resolve, and PSD2 Optimize. Riskified's platform has delivered impressive results, including a 50% reduction in fraud costs and a 20% decrease in manually reviewed orders. It's designed to deliver frictionless customer experiences and fast, secure payments.

Last, Sift offers an AI-based fraud decisioning platform that helps businesses grow safely and prevent fraud without undermining trust. Sift tackles fraud problems like account takeover and payment fraud with detailed user-level signals across the user journey. Its features include Account Defense, RiskWatch, Workflow Simulation and FIBR, which help businesses achieve measurable growth and maintain customer trust. Sift is used by more than 700 global brands across many industries to accelerate growth while keeping security top of mind.