Question: I need a tool to automatically detect and diagnose internet connectivity issues in real-time.

For real-time monitoring and diagnosis of internet connectivity problems, SamKnows has a rich set of tools to automatically detect problems and diagnose them. Its FaultFinder product can identify network problems, locate their source and assess the effect on customers. RealSpeed measures in-home Wi-Fi performance so ISPs can troubleshoot problems without customer intervention, while ConnectedHome tracks home broadband connections over time. And ConstantCare offers real-time performance data so support agents can quickly resolve customer calls.

Another good choice is ThousandEyes, a digital experience assurance platform that offers visibility into digital experience delivery from end to end. It uses AI-powered technology to detect problems and automate remediation in both owned and unowned environments. With tools like network and application synthetics, internet insights and end-user monitoring, ThousandEyes helps organizations troubleshoot problems, detect outages and prevent network problems with forecast-based recommendations.

Lifemote is a cloud-based analytics platform that uses AI and machine learning to identify and proactively fix home network performance problems. It collects device-level data from home networks, analyzes it to identify problems and offers insights on how to fix them. This proactive maintenance approach finds and solves problems before they become outages or slow speeds, a big boost to customer satisfaction and a reduction in support call volume.