Lifemote

Lifemote is a cloud-based analytics platform that internet service providers can use to monitor and fix home network problems with the help of AI. The system is geared to fix a persistent problem with home Wi-Fi, a problem that can be frustrating for customers and undermine their satisfaction with their broadband service.

Lifemote gathers data from home networks at the level of individual devices with a CPE (Customer Premises Equipment) agent. It then uses machine learning algorithms to analyze that data to spot problems and recommend fixes. The system is designed to be more proactive than traditional maintenance, spotting problems and recommending fixes before customers call with outages or slow speeds.

Among Lifemote's features are:

• AI-driven Analytics: Uses machine learning and data analytics to optimize home network performance.
• Proactive Resolution: Offers resolution recommendations to the support center for rapid issue resolution.
• Multi-vendor Compatibility: Supports any CPE vendor for flexibility in deployment.
• Fast Lab Demo and Field Trial: Offers a lab demo within a week and a field trial within a month.
• QoE Reports: Provides quarterly reports with expert interpretations for short and long-term action items to improve Wi-Fi quality of experience.
• API Integration: Allows integration with internal systems and ease of use with a web interface or API.

Lifemote is geared for internet service providers that want to improve customer satisfaction and lower support call rates. It's of particular interest to teams responsible for customer experience, first-line support and network maintenance.

Pricing isn't publicly disclosed; you can request a demo to see the system firsthand and discuss pricing.

Lifemote can help ISPs address common problems like coverage gaps, congestion, repeater placement problems and legacy client devices. It can help ISPs offer better service and targeted upsells to customers. With Lifemote, ISPs can improve their operational KPIs, such as support call rates and churn rates, while improving their customers' Wi-Fi experience. Check Lifemote's website to learn more and request a demo.

Published on July 6, 2024