Question: I'm looking for a HIPAA-compliant solution that automates routine patient tasks and reduces staff workload.

If you're looking for a HIPAA-compliant tool to automate routine patient tasks and free up staff time, QliqSOFT is a good all-purpose option. This digital patient engagement and communication platform is designed to maximize real-time communication between healthcare teams and patients. It includes QliqCHAT for secure messaging, Quincy for digital engagement and workflow automation, and Care Campaigns for cohort-based outreach. QliqSOFT can integrate with existing systems, including image capture, custom forms and bidirectional integration for patient validation. By automating patient preparation, intake and follow-up, QliqSOFT can help reduce unnecessary in-person interactions and improve patient care.

Another good option is Medchat·ai, an AI-powered automation platform that can help streamline healthcare operations and boost productivity. It includes tools like Agent·ai for conversational AI experiences, Texting for automated communications, and Switch for reducing call volume. Medchat·ai also offers a no-code Automation Studio for building custom workflows and deploying AI agents trained on your organization's data. Medchat·ai is SOC 2 Type II certified and HIPAA compliant, meaning it can integrate securely with core systems and custom plugin development. The platform can help reduce provider hold times, member hold times and abandonment rates, which can lead to better patient engagement and satisfaction.

If you need more advanced patient scheduling and referral management, ReferralMD is a good option. This HIPAA-compliant platform is designed to streamline patient intake, improve referral processes and engage patients. It includes tools like SmartCHAT Patient Intake for conversational AI-powered patient registration, Consult Management for electronic consults and Patient Direct Scheduling for online appointment scheduling. ReferralMD can integrate with EHR, PMS and RIS systems using APIs, HL7, FHIR or Direct, and its benefits include increased patient referral volume and operational efficiency.

Last, Klara is a patient engagement platform that centralizes communication channels and automates outreach workflows. It centralizes patient communication by consolidating messages across multiple channels and automates outreach with personalized reminders and follow-ups. Klara is HIPAA compliant and integrates with multiple EHR systems, ensuring secure access and improving the patient experience by reducing phone calls and optimizing staff workload.