If you want a CRM system that's integrated with your production and accounting systems, Dynamics 365 is a broad option worth evaluating. This suite of CRM and ERP business apps, infused with AI technology, connects people, processes and data across an organization to deliver better customer experiences and respond to rapidly shifting business operations. It offers a variety of apps, including Dynamics 365 Sales, Customer Insights, Customer Service and Supply Chain Management, that can be tailored to meet specific business needs. With data integration, low-code tools and collaboration tools, it's a good option for integrating with a variety of business processes.
Another top contender is Salesforce, whose AI-powered CRM platform unifies marketing, sales and service teams to help you deliver personalized customer experiences in real time. Notable features include Einstein for AI-powered insights, AI Copilot for relationship building and Data Cloud for external data connections. Salesforce also offers flexible pricing and industry-specific options, so it's a good fit for companies looking to modernize their operations and improve customer satisfaction.
Salesforce has a customized option for small businesses, combining marketing, sales, service and commerce into one system. It comes with tools to generate leads, run campaigns and integrate customer service. Pricing is flexible, starting at $25 per user per month, and designed to help businesses grow fast while getting an AI-powered edge.
Last, Zoho CRM is another good option, particularly for small businesses and startups. It handles sales, marketing and support work well and offers a free plan for up to three users. Features include automation, detailed analytics and customization through its admin panel and developer platform. With integration with more than 800 apps and a 15-day free trial, Zoho CRM is a good option for anyone looking for an easy-to-use CRM system.