Prepared

Prepared technology is designed to help public safety personnel work more efficiently, letting them focus on the response to emergencies. It's geared for the needs of 911 centers, speeding up information gathering, improving console-to-console communication and helping avoid errors with assistive AI.

Among its features:

• Live Call Transcription: Real-time transcription to create a detailed record of the call.
• AI-Powered Insights: Key information is flagged so nothing important is overlooked.
• Audio and Text Translation: Communicate with callers in their native language.
• Analytics Dashboard: Visualize PSAP operations to make data-driven decisions.
• Workflow Automations: Automate tasks to minimize manual labor and errors.

Prepared is built to work with nearly a thousand agencies across the US, with the AI trained on millions of calls to improve its abilities. The system is cloud and web based, so it can be easily integrated with existing operations without disrupting service.

With assistive AI, Prepared promises to lower liability and risk, improve accuracy and speed. Telecommunicators can spot problems before they happen, and supervisors can oversee important calls in real time. Audio and text translation means telecommunicators can communicate with people who don't speak English, without having to rely on third-party services.

Several case studies show how Prepared has improved ECC operations, sped up language translation and helped with criminal investigations. Customers have reported a reduction in call processing time, QA and training programs.

Prepared doesn't reveal its pricing, but you can schedule a demo to learn more about how it works and what it costs. Prepared has obtained compliance certifications in NENA, APCO, CJIS, SOC 2 Type 2 and HIPAA, indicating it's made an effort to meet public safety requirements.

Published on July 25, 2024