Netigate

Netigate is a feedback platform that lets companies create better experiences for customers and employees. With a range of tools and consulting services, Netigate helps businesses make decisions that drive real results for their organization.

Netigate has a variety of features to support different feedback projects:

• Surveys: Design and send surveys quickly with prebuilt templates.
• Netigate CX solutions: Improve customer experience with surveys and real-time analytics.
• Netigate EX solutions: Measure and improve employee satisfaction and engagement with targeted feedback.
• Consulting: Work with experts to set up and execute feedback projects, including survey design, distribution and analysis.

The platform is customizable and flexible, with features like:

• Sending surveys across multiple channels.
• Integrating databases with API connections.
• Using AI-powered analytics for immediate results.
• Ensuring GDPR compliance and ISO 27001 certification.

Netigate lets you gather feedback from customers at different points of their journey to help you understand what drives satisfaction and churn. For employee feedback, Netigate lets you track engagement over time, monitor trends and act on them, and steer your strategy with high-level insights and data-driven recommendations.

Netigate's advanced survey platform and engagement engine lets you gather data and analyze it in real time, so you can quickly identify what to improve and measure progress over time. You can send science-backed pulse surveys to employees and get recommendations on how to improve engagement.

Pricing isn't clearly disclosed, but you can try the service with a free trial. Netigate also offers a monthly newsletter and a variety of resources, including eBooks, reports and case studies, to help you with your feedback work.

Netigate is geared for companies that want to incorporate customer and employee feedback into their operations. It's a good choice for companies that want a solid collection of tools and some expert help to build better relationships with the people important to their business.

Published on August 11, 2024