Eltropy

Eltropy is an AI-powered digital communication platform for Credit Unions and Financial Institutions (CFIs). It provides a single platform that integrates traditional voice with digital channels to provide a unified experience for members. Eltropy enables CFIs to manage all communication channels, including text, video, chat, and voice, to deliver personalized interactions and exceptional member service.

Some of the key features of Eltropy include:

• Unified Conversations: One platform for all communication channels, including text, video, chat, voice, and co-browsing.
• AI Automation: Uses AI to automate routine, repetitive tasks so agents can focus on high-value conversations.
• Conversation Intelligence: Offers data analytics and insights to improve productivity and reduce costs.
• Personalized Communication: Use multiple channels to engage with members, resulting in higher Net Promoter Scores (NPS).
• Compliance & Security: Meets the industry's highest standards with annual SOC 2 Type 2 audits.

Eltropy can be used across multiple areas of a CFI, including lending, contact centers, marketing, and collections. It is designed to increase efficiency, productivity, and member satisfaction. With easy integration and real-time analytics, Eltropy helps financial institutions modernize their communication.

For contact centers, Eltropy offers features like Eltropy Voice+, which offers an AI-powered voice and digital conversation experience. This allows for 24/7 answers with AI Voice Virtual Agents, reducing wait times and improving first-call resolution. Agents can also use co-browsing, texting, and workflows to optimize their work.

Eltropy is recommended by CUNA and 31 state credit union leagues, a testament to its reliability and effectiveness in the financial services industry. It continues to support the growth and development of community financial institutions through its mission and commitment to security and compliance.

Published on July 2, 2024