Centribal

Centribal is a digital technology consultancy that offers a variety of solutions to improve customer experience through automation, AI-powered chatbots and omnichannel integration. The platform helps businesses to streamline customer service, sales and marketing processes, offering a more personalized and efficient experience for users.

Centribal's Push APP lets you send SMS and WhatsApp push messages one at a time or in bulk, for example to tell customers about promotions, schedule appointments and generate leads. The service integrates with CRM software, ticketing systems and instant messaging services so you can communicate with people in whatever channel they prefer.

Another Centribal feature is its AI Conversational Platform, which lets you build hybrid chatbots that can handle routine questions and tasks so human agents can concentrate on more complex issues. That can help improve communication and customer satisfaction and help companies get more done.

The company also offers a Zendesk Audit service to assess how you're using Zendesk and find ways to optimize it. That includes a discovery phase, analysis of Zendesk instances, recommendations for changes and custom integrations to ensure Zendesk is tuned to a company's needs.

Centribal's services are designed to help companies digitize processes, link people and provide customized technology solutions tailored to each client's needs. It also offers technical support services to help cut IT maintenance costs and resolve incidents 24/7.

Centribal pricing varies depending on the plan you choose. The Pro Trial Plan offers a 30-day free trial with limited features, the Starter Plan and Enterprise Plan offer more features and support options. You can also pay extra for WhatsApp and Telegram integrations. You'll have to pay applicable taxes on the subscription price.

Centribal is geared for companies that want to improve their customer service and automate some of the drudgery out of their operations. It offers a variety of tools and services to help with communication, efficiency and sales.

Published on July 6, 2024