Question: Do you know of a solution that offers customizable, automated workflows and integrations with existing software suites to enhance student communication and support?

For a more customizable, automated workflow and integration with existing software suites to improve student communication and support, Ocelot is a top choice. This AI-powered communication platform helps higher education institutions retain students by offering personalized support through two-way texting, live chat and a chatbot. Integrating with top campus systems, Ocelot uses sophisticated machine learning and insights from millions of student interactions to deliver accurate and compliant advice across multiple communication channels, making it a good option for institutions looking to improve student retention and success.

Another good option is Element451, a student engagement platform that uses AI to communicate with students through a variety of channels, including live chat, SMS, WhatsApp and email. It includes BoltBot, an AI chatbot for 24/7 student support, and Bolt Copilot for staff. The platform also includes a centralized portal for all conversations, a contact database and automated workflows for marketing, all designed to ensure security and compliance. Element451 is customizable and scalable, making it a good option for institutions looking to modernize their communication and engagement efforts.

For institutions looking for a powerful workflow automation tool that can integrate with existing software, Zapier has more than 7,000 app connections. Although geared for business automation, Zapier's workflow management system can be used to improve student communication and support by automating repetitive tasks and integrating different systems. The service is easy to use, requiring no programming skills, and offers enterprise-level security, so it's a good option for institutions looking to improve operations.

Last, Workato offers a flexible automation platform that spans multiple applications and services, letting institutions automate business processes across different departments. With more than 1200 pre-built connectors and a strong focus on security and scalability, Workato is designed to overcome integration backlogs and automate complex workflows, which could be a big help for student support and communication systems.