Ushur is an intelligent automation platform geared for high-touch industries like insurance. It's got a single system for managing customer interactions by email, apps, SMS and other channels. Among its features are Experience OS for managing chats, documents and voice interactions; Conversational Apps for personalized customer conversations; and Intelligent Document Automation for automating complex processes. Ushur has prebuilt solutions for common pain points in the insurance industry and has strong security and compliance features.
Another good option is EIS, a cloud-native, API-first digital insurance SaaS platform. It's got a broad range of products and services for different lines of business, including policy administration, billing management and claims management. EIS's event-driven architecture and open APIs let you integrate with third-party systems easily, so you can break down data silos and automate processes. It's a good option for insurers trying to modernize their operations and speed up time to market.
If you're in the Property and Casualty (P&C) insurance market, CCC Intelligent Solutions has a cloud-based platform that combines data, AI and ecosystem connections for personalized interactions. Its Intelligent Experiences feature offers hyper-personalized customer interactions, and its artificial intelligence and IoT abilities help optimize workflows and make decisions. CCC Intelligent Solutions is used by more than 35,000 companies and handles more than $1 trillion in historical data, so it's a powerful option in the P&C market.
Last, Appian is a process automation platform that can handle low-code automation so both techies and nontechies can use it. Its features include Process Automation with integrated RPA, AI and API connections, as well as Process Mining to find inefficiencies. Appian is used in many industries, including insurance, and promises to deliver projects in less than eight weeks, so it's a fast and scalable option for automating complex processes.