Question: How can I detect and prevent refund and voucher abuse in my e-commerce business?

If you want to catch and stop refund and voucher abuse in your e-commerce business, Ravelin is a good option. Ravelin combines machine learning and human expertise to fight fraud in several areas, including refund and policy abuse. Its system includes graph networks to identify fraud patterns and AI fraud rules to set up custom rules so it works with your business. It also has dedicated account management and data science teams for a more comprehensive fraud prevention service.

Another good option is Riskified, which uses AI to help ecommerce companies reduce fraud and policy abuse. Riskified says it catches fraud 2-3 times better than rivals, based on its assessment of more than 480 data attributes. Its system includes tools like Policy Protect, Dispute Resolve and Chargeback Guarantee for fraud protection and chargeback handling. Customers have reported a dramatic reduction in fraud costs and an increase in transaction success rates.

If you need a system that makes decisions in real time with a low risk of false positives, Forter is a good option. Forter's Identity Intelligence platform offers instant trust assessments for every digital interaction, which can help businesses stop payment fraud, account takeover and policy abuse. It offers Identity Protection, Fraud Management and Chargeback Recovery tools, and has lowered chargeback rates by 72% and false declines by 46%. Companies like ASOS and Priceline use Forter to run their digital commerce businesses.

Last, NoFraud offers a fraud prevention and revenue protection service that combines AI models with human oversight. NoFraud offers real-time decision-making, proactive review of high-risk orders and a 100% financial guarantee against fraudulent orders. It can integrate with common eCommerce platforms and offers managed services for chargeback disputes, too, making it a good option for companies that want to improve fraud protection and customer experience.