If you want a tool that lets nontechnical team members file bugs with all the technical context, Jam is worth a look. It automates the process of gathering technical information like device and browser details, console and network logs and backend tracing. It also has features like one-click bug reports, instant replay and integration with tools like GitHub and Jira that make it accessible to nontechnical team members. Pricing varies from a free plan for individuals to custom enterprise deals.
Another option is Bird Eats Bug, which uses screen recording technology to gather useful engineering information like technical logs, mouse and keyboard input events and console logs. It's designed to let even nontechnical people create detailed bug reports. It has features like automated bug reporting, replay and integration with common tools like Jira Cloud and Slack, so it can work for teams that file and fix bugs.
If you want to go the AI route, Bugasura is an AI-powered issue tracker that can create issue descriptions and types based on context documents you upload. It also has customizable workflows, automatic dashboards and integration with tools like GitHub and Slack. It can help you get your bug tracking and reporting in order so your team can focus on fixing problems instead of fiddling with reports.
Last, Record is an AI-powered tool that gathers relevant data like user sessions, recordings and network requests and uses AI analysis to identify problems and suggest fixes. It integrates with support tools like Zendesk and Jira so you can file issues with a link you can share. It can help speed up support and give developers useful information to fix problems.