TwoWay

TwoWay is a WhatsApp CRM designed to manage customer support and sales conversations in the WhatsApp app. Through the use of automation and AI, it can automate routine tasks, create self-service flows and route chats to the right agents.

Some of the key features of TwoWay include:

• Automated Contacts Merging: Merge old and new contacts with ease.
• Chatbot Customization: Create chatbots using TwoWay's GPT technology.
• One-Click Broadcast: Run WhatsApp campaigns with personalized messages.
• Shared Inbox Collaborations: Collaborate with your team across departments.
• No Restrictions: No extra costs or limits on the number of messages or campaigns.
• 24/7 Support: Get real-time updates and support at any time.
• No Setup Fee or Hidden Charges: Pay only for what you use.

TwoWay's platform can be used across a range of industries and use cases, including:

• Food and Beverage: Send updates on new menu items, table reservations and promotions.
• Hotel and Accommodation: Inform guests about facilities, share location and map information and conduct surveys.
• Real Estate and Property: Announce new property launches, send floor plans and offer promotions.
• Retail Industry: Send latest discounts, location information and product images.

TwoWay's pricing plans are designed to accommodate businesses of all sizes:

• Small Biz: $42 per month (quarterly payment) for 2 campaigns, 1500 messages and 3 staff logins.
• Professional: $168 per month (quarterly payment) for 10 campaigns, 30,000 messages and 5 staff logins.
• Agency: $428 per month (quarterly payment) for unlimited campaigns, messages and staff logins.

TwoWay offers a single platform for businesses to engage with customers, automate workflows and personalize interactions. With its feature-rich set and flexible pricing, it's an ideal solution for startups, schools and large enterprises.

Published on August 1, 2024