OneText

OneText is a conversational sales platform that combines text-to-buy abilities with AI smart replies to help businesses generate more revenue and keep customers more engaged. By automating communications, payments and other processes, OneText promises to generate up to 35% more revenue per campaign and 16 times more cart recoveries.

OneText's features include:

• Text to Buy: Customers can reply and purchase with a single text message to simplify the buying experience.
• AI Smart Replies: The platform automatically suggests products and answers customer questions.
• Live Concierge: Human staff members handle more complex requests and cut down customer service tickets.
• Refills: OneText automatically puts customers into repeat orders.

OneText integrates with e-commerce sites using Shopify, WooCommerce and Salesforce Commerce Cloud. Customers can send campaigns and automations through Klaviyo, Sendlane or Salesforce Commerce Cloud. OneText accepts payments through PayPal, Stripe, Maverick or Authorize.net.

OneText's pricing tiers are:

• Growth: $300 per month, with a cost of $0.007 per SMS and $0.025 per MMS, plus carrier fees.
• Volume: $550 per month, with a cost of $0.005 per SMS and $0.019 per MMS, plus carrier fees.
• Enterprise: Custom pricing for brands with more than 100k existing subscribers.

All tiers include features like AI offers and upsells, concierge with live agents, campaigns, automations, refills, email and in-app support, a dedicated client success manager and priority support. OneText has a month-to-month contract with no long-term commitment, and customers get full access to their SMS subscriber list.

OneText is geared for e-commerce businesses and direct-to-consumer brands. It's designed to improve customer experiences and generate revenue through conversational sales. If you're a company looking to increase online sales, OneText could be of interest. But as with any software, it's important to evaluate the costs and features with your specific business needs.

Published on July 6, 2024