Gofer

Gofer is designed to help you improve your customer support by making conversations more efficient and monitoring sentiment in real-time. At its core, Gofer is designed to help your support team by providing personalized coaching, summarizing conversations, sentiment analysis, and suggested responses to help them improve.

Gofer helps you with the time-consuming process of coaching support agents and measuring their performance. Here are some of the ways it helps:

• AI Personalized Coaching: Offers improvement suggestions to support agents.
• Thread Summarization: Gives you quick summaries of ticket threads, saving time and effort.
• Sentiment Analysis: Measures agent performance by gauging customer sentiment.
• Integrate with Your Favorite Tools: Connects with popular support apps.
• Suggested Responses: Speeds up response time with AI-powered responses.
• Performance Reports: Includes issue categorization and agent assessment.

Gofer integrates with popular customer support apps and has a simple setup process. The platform helps you respond faster and get more out of your agents.

Gofer pricing plans are:

• Starter: $19/month for up to 300 tickets/month.
• Growth: $49/month for up to 1000 tickets/month.
• Corporation: $99/month for up to 3000 tickets/month.

All plans come with analytics, custom categories, personalized coaching, and suggested responses. New users can try Gofer with a 14-day free trial, no credit card required.

Published on July 6, 2024