Help Scout has a suite of AI tools, including AI Summarize, which condenses email threads into bullet-pointed lists. It's part of a suite that includes AI Drafts to help you draft on-brand responses, AI Answers for quick self-service and AI Assist to pare down wordiness and adjust tone. The idea is to free up support teams to concentrate on personal touches.
Another top contender is SimpleMail, an AI email writing tool that can dramatically reduce email writing time. Its Summarize feature can turn a long email into a note with a click so you can quickly understand the gist of the message. It also offers Compose to draft a professional email from bullet points and AI Reply to draft a response in the right tone.
If you need something that works with other tools, Heyday could be a good choice. It can summarize emails, documents and conversations, and even generate new material based on your communication history. With features like automatic meeting notes and contextual search, Heyday is designed to help people like executive coaches and management consultants get more done.