Question: I'm looking for a platform that provides real-time alerts and video traces for video service quality issues.

Witbe has a broad suite of test automation and monitoring tools geared for video service providers. That includes Smartgate for immediate alerts and video traces, ABR Stream Analysis for QoE data, and Smart Navigate AI for automated testing. Witbe supports a variety of devices and has hundreds of customers around the world.

NPAW is another full-featured platform for optimizing Quality of Experience (QoE) for streaming video. It measures user-perceived quality in real time, monitors video from end to end, analyzes content performance and can switch to different content delivery networks (CDNs) based on conditions. NPAW offers real-time data with 1-minute resolution, which can be useful for tuning video streaming services and keeping customers happy.

Conviva offers an Operational Data Platform that connects business results to system performance. It combines real-time user activity and system activity to provide insights and AI-driven alerting. With features like proactive alerting and Time-State Analytics, Conviva helps technology teams quickly identify and resolve QoE problems, reducing Mean Time to Identify eXperience (MTTX) by as much as 90 percent.