Question: Is there a service that can help libraries reduce help desk and ILL requests by providing clear and accurate links to article content?

For libraries trying to cut help desk and ILL requests by offering people easy, reliable links to article content, Third Iron has a mature technology. Its AI-powered service provides direct, authoritative links to full-text articles, sidestepping broken links and paywalls. Its Expert System Full-Text Linking, Dynamic Link Construction and Open Access Content linking abilities can make research easier and more satisfying. Third Iron's service is used by more than 1,500 libraries in 35 countries, and the company promises fast and reliable links to library resources.

For researchers, Semantic Scholar is a powerful AI-powered service. It lets scholars search for and read related scientific papers in a large corpus. Features like brief summaries, powerful search filters and AI-generated definitions and answers let researchers quickly evaluate papers and stay up to date with the latest research, which could cut ILL requests.

Last, Ex Libris offers a suite of software designed to improve education, research and productivity in libraries. Its service combines generative AI and linked open data to help libraries manage resources better. That can help libraries run more efficiently and improve user satisfaction, which in turn should cut help desk and ILL requests.